FAQ

How can I book my tour?

In order to book a tour from our company, you must send us your toure request with an -e mail. After your correspondence with our representative, you can book your tour with a confirmation request mail. Your tour booking request will be confirmed by our representative with another mail after receiving the tour deposit (if necessary.)

We do not require any deposit for daily shore excursions or city tours. You pay the total amount to your tour guide in the tour day. your representative will confirm your tour booking with a mail then we will keep your tour reservations unless you we didn’t receive a cancellation call from our clients.

Round trip deposit payment

We require a small deposit payment for the round trips at time of booking to secure your reservations. The deposit payment is 30% of the total tour cost for the round trips and must be sent by Paypal or wire transfer to our accounts. The balance payment for the tour must be paid in cash to your tour guide when you arrive in Turkey.

Do we provide group tours?

Although Delightful Istanbul tours specialized on small groups for private excursions and round trips, you are still most welcome with all your group sizes. Just specifly your group details and needs with filling our tour request form and send us.

How will I recognize my tour guide?

Your official tour guide will be holding a name sign at the exit of the arrivals hall either at the harbour or airports and you'll recognize your name actually. If you are meeting your guide at your hotel, he/she will be waiting for you at the lobby in the time.

What time is my tour starting?

Usually we recommend our clients to start the city tours at 9.00AM but if you are arriving by a cruise ship, best start time would be 8.00AM-8.30AM with your docking. You can ask to your Delightful Istanbul Tours representative for the best start time of your tour.

Can I share my tour with another person?

As long as you let us know that there will be more passengers in the tour joining you 5 days prior to your intended tour, you can add more people to your private tour. We'd need to know this as it might subject to change the vehicle type, quantity of the museum tickets and tour quotation. But we never put you in another group in the tour. Namely we operate your tours as a personilized private tour and we don't put any groups together to your bus.

What type of vehicles are used on our tours?

Delightful Istanbul Tours utilize a large selection of transportation methods such as local transportation, cabs, minivans or comfortable large vans. We use new brand of vans of Mercedez Benz with air conditioned and professional drivers.

Wheelchairs use in our tours?

As long as you let us know about you'll have wheelchair passengers, we can provide you a special van for the wheelchair passengers. Please remember that it nşght effect the tour quotation as there are a limited number of these vehicles especially in Kusadasi town.

Will I need Turkish Lira for the tour?

Not really. Your tour guide would have pre-paid tickets for many museums and you wouldn't have to wait long time in the lines. Please remember that you must make cash payment to your tour guide for the museum tickets that he used for you in USD, Euro or TL. Sometimes tour guide would usually have enough Turkish Lira for buying your museum tickets. He/she can buy your museum tickets for you and you can pay him back at the end of your tour. Restaurants accepts credit cards already. But tips must be paid in cash to your waiter.

Do all museums accept credit card?

Although many of the Turkish Museums accepts credit cards, you might need to pay cash at several museums like Basilica cistern. It'd be better to let your guide buy your museum tickets for you, you can pay him back in cash at the end of your tour.

Gratitutes in Turkey

Tipping to your tour guide and driver is not included in our tour quotations. If you'd be happy with the service, tipping is expected in the service industry in Turkey. Tipping at the local restaurants goes 10-15% top of the total amount and usually not included in the bill. It must be paid in cash.


All tours are operated by VITRAY Travel Agency. A member of TURSAB with license number of 8657